Payments & Refunds

Refund Policy

This Refund Policy explains the terms related to appointment cancellations, healthcare payments, consultation charges and refund procedures at PhysioFitIndia.

Last Updated : 04 July 2026

1. General Refund Policy

PhysioFitIndia aims to provide transparent healthcare services and fair payment practices for all patients. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

By booking appointments, making healthcare payments or using clinic services, patients agree to this Refund Policy.

2. Appointment Booking Payments

Patients may be required to pay consultation fees, booking charges or advance payments for certain services, specialists or medical procedures.

Appointment charges help secure consultation slots and manage healthcare scheduling efficiently.

3. Non-Refundable Situations

Certain healthcare services or consultation fees may be non-refundable depending on service type and clinic policies.

  • Missed appointments without prior notice.
  • Failure to attend scheduled consultations.
  • Diagnostic or healthcare services already completed.
  • Online consultations after service delivery.
  • Medical reports or healthcare documentation already issued.

Refunds may not be available once healthcare services, consultations or medical procedures have already been provided.

4. Eligible Refund Cases

Refund requests may be considered under limited circumstances.

  • Duplicate payment made accidentally.
  • Appointment canceled by the clinic.
  • Technical payment failure with unsuccessful booking.
  • Verified payment errors or transaction issues.

All refund requests are reviewed individually and may require transaction proof or payment verification.

5. Appointment Cancellation

Patients are encouraged to cancel or reschedule appointments in advance whenever possible.

Cancellation requests made within the allowed time period may qualify for rescheduling or partial refunds, depending on the healthcare service booked.

Emergency healthcare situations or specialist availability may affect appointment scheduling policies.

6. Online Consultation Refunds

Online consultation fees are generally non-refundable once the consultation session has started or healthcare advice has been provided.

In cases of technical failure from the clinic side, rescheduling or alternative support may be offered.

7. Refund Processing Time

Approved refunds may take several business days depending on banking systems, payment gateways or transaction methods.

Processing timelines may vary based on card providers, banks or digital payment platforms.

8. Payment Disputes

Patients are encouraged to contact PhysioFitIndia directly regarding payment concerns, transaction disputes or healthcare billing issues.

Fraudulent disputes or unauthorized chargebacks may result in restricted access to clinic services.

9. Healthcare Service Limitations

Healthcare outcomes vary depending on patient conditions, medical history, diagnosis and treatment response.

Refunds are not issued based on dissatisfaction with healthcare outcomes where services were provided appropriately by qualified healthcare professionals.

10. Changes To Refund Policy

PhysioFitIndia reserves the right to update or modify this Refund Policy at any time.

Updated policies will be reflected on this page along with the latest updated date.

Contact Information

For refund requests, payment concerns or healthcare billing questions, please contact our clinic support team.

Email : help@drlalitphysiofit.in

Phone : 9773743218